Thank you for your order!   TelcoMgr™ "Telecommunications Database & Help Desk Software" By Access Business Communications, Inc.   Now Shipping Version 4.2!     (Login and Password are case-sensitive) In order to streamline download times, the PDF version of the User Guide is no longer included with the downloadable file. Use the following link to download the Optional E-Book & User Guide.     If you ordered a product on CD it will be shipped to you soon by UPS, US Mail or FedEx Standard. Customer Service Request http://www.abciwebmarketing.com